Please read carefully before puchases are made
Pretty Pink Toes Returns Policy
If you wish to exchange your item please re order from our website to secure your item. (Due to increased postal costs we can no longer send out exchange orders). Returned items will only be accepted within 7 days of receipt of your order unworn and in the original packaging. Please note postage and packing costs cannot be refunded. There may also be a restocking fee to return your item, please enquire.
If your goods prove to be faulty, we will provide an exchange or full refund as requested if the goods have not been used.
Please return proof of purchase with the returned goods. Unfortunately postage and packing costs cannot be refunded.
Please note all items must be returned unused and in a saleable condition including tags, failure to do so will result in the goods being returned to the purchaser.
We also advise obtaining proof of posting of your returned items or you may want to insure your returned goods for their full value when posting it as we cannot be held responsible for lost or misdirected returns. The Distance Selling Act states that the customer is responsible for taking reasonable care of the goods until they are returned to the supplier.
Your statutory rates are not affected*
Please email us first to inform us of your what product/s you wish to return and for a returns form and reference number, faliture to do so will lead to your refund being delayed.
*Your statutory rights
One of your principal statutory rights is the expectation that the item will be of reasonable quality. The failure of the product to meet any one of these criteria is a breach in your statutory rights.
The retailer’s obligations
If there is an obvious fault with the item at any time within the first 6 months and it has not been caused by wear and tear or misuse, your first port of call must be the shop you bought it from. They have the responsibility to put the matter right. ,For most things, shops would usually allow you to exchange the item or give you your money back straight away. However, if the damage is minor and can be repaired easily, then the shop can insist on this as a first option, although this will not stop you from taking it back if the repair is unsatisfactory or there is something else wrong with it. If a repair is impossible or unfeasible, you must then be offered a replacement. Due to the emphasis on proportionality in this legislation, you must give the seller reasonable time to repair or replace before demanding your money back and you should be aware that any refund given may well take account of any use you have had of the goods since you took possession of them. If you do not want the seller to repair or replace, or they have told you they are unable to, you can then request they reduce the purchase price to an
Where you have no rights
- If you were aware of the defect before you bought it
- You simply changed your mind or the item was not appropriate due to colour, size or style
- The item is dirty and the mark can be removed easily at home. This is not the same as damage and shops are not obliged to give you any discount